Why Are Marketplace Messages Not Showing in Messenger on iPhone?

Did your marketplace messages disappear from iPhone Messenger? Don’t worry, there’s nothing wrong with your phone. Rather, it may be a software glitch or due to recent updates on Facebook’s software.

The good news is there are workarounds for this issue, which you can try yourself or with a little help from the Facebook team. Let’s look more closely.


Your marketplace messages may not showing on iPhone Messenger if-

  • You have accidentally archived the conversation,
  • The item was marked as sold either by you or the other person,
  • The message request was not sent in the first place. 

And sometimes, changes on the Facebook side related to its software interface or bugs can also be causing the issue. 

Let’s have a deep dive to find out what causes this to happen and how you can solve the issue for good.

Where Are The Market Messages Saved In Messenger on iPhone?

Several users have reported their marketplace messages have gone missing on ipPhone or they simply couldn’t see the purchase chats they’ve made in the past. 

Apparently, this is due to Facebook’s update to their user interface that hid the folder from plain view and tucked it away under a separate menu.

Unfortunately, these messages aren’t readily visible when you run your Messenger app on your iPhone. 

To read them, you must tap the three-bar menu icon at the top left corner where the messages are stored in the Marketplace section. 

Where To Find Marketplace Messages On iPhone? Can You Recover Them?

If you’re unable to locate a text message you previously sent to a seller, check out the Marketplace section in your Messenger app. 

Facebook introduced this feature back in 2021, where texts from your friends and family are shown in one section in the Messenger app and marketplace messages in another. 

This way, you get to keep track of all your chats in a more organized way. 

But the problem is, if you’re new to messenger, first, you’ll have to find the Marketplace section on your Messenger app.

To do this, open the Facebook Messenger app, tap on the three dash (or dot) sign on the top left corner of your iPhone, and select Marketplace from the slide-out menu.

Answering the second question is a little tricky. Sometimes it is possible, sometimes not. While several things can lead to your marketplace messages going missing, it doesn’t always mean you can’t get them back. 

Let’s dive into the different reasons why your messages might disappear and how you can retrieve them.

Archived Chat Feature

If you can’t find your Marketplace chat, the first thing you should check is if the conversation was archived by mistake. Chances are you may have mis-tapped and held the conversation to archive it accidentally, or marked the item as sold.

To retrieve those archived messages you must unarchive them. Here’s how:

  1. Launch the Messenger app and tap the three-bar icon.
  2. Scroll down to select Archived Chats.
Scroll down to select Archived Chats
  1. Slide your finger to the left on a marketplace chat to unarchive it.
Slide your finger to the left on a marketplace chat to unarchive it

The above process was reported to have even restored a Redditor’s disappeared marketplace folder containing all the lost messages. So give this method a try before anything else.

Allow Others to Message You

Similar to the above scenario, you may not be able to view any messages simply because you have the Marketplace folder’s privacy settings set to not receive messages from everyone.

To change your privacy settings:

  1. Open Messenger and tap the profile photo in the upper left corner.
Choose Privacy and Safety and then Message Delivery.

2. Choose Privacy and Safety and then Message Delivery.

Now tap Others on Facebook and then enable Message Requests.
  1. Now tap Others on Facebook and then enable Message Requests.
Now tap Others on Facebook and then enable Message Requests.

With this change, you should see the conversation thread in the Marketplace folder of your Messenger app on your iPhone.

Reopen Rejected Conversations

Whenever you reject someone’s message, the conversation disappears as Facebook interprets this as spam. So, it’s possible that either you or the person on the other end might have done this by mistake.

If it was from your part, you can easily retrieve the conversations from the Message Requests folder. 

All you have to do is go to the Message Requests option to locate any lost conversation and reopen it by sending a new response.

Unfortunately, if this happened from the other end, there’s nothing much to do. Your next best option is to resend the message request once again. 

However, the hassle is that you’ll have to track down the original post from the marketplace and start over from there.

Use the FB App

As mentioned earlier, the cause of missing marketplace conversations is often a software glitch. It can result in the messages not working in Messenger but working in the Facebook app just fine.

One Reddit user has solved his problem of missing marketplace messages with his Facebook app. And apparently, it has proven useful for many people. Here’s what you need to do:

  • Open the Facebook app on your iPhone.
  • Tap on the “Marketplace” icon.
  • In the upper right corner, you’ll see a tiny person icon. Tap on it.
upper right corner
  • Choose Inbox from the list of options, where you should see all your messages.
Choose Inbox
  • However, no messages can be sent from this page. Instead, tap on the “Back” button.
  • Now go back to the Messenger app and check the Marketplace section.
  • The message should now be available for you to respond to.
  • Once you’ve sent your response, the message should appear in your Messenger app.

Uninstall and Reinstall the Messenger App

Although this doesn’t always work, uninstalling and installing the Messenger app may solve the issue. 

The idea is to wipe any technical errors or glitches to the Messenger app, so we also recommend deleting the cached data before you uninstall the app.

Reach Out to the Facebook Support Team

Finally, if you’ve tried all of the above and still can’t recover your Marketplace messages, you may want to reach out to the Facebook Support team for a resolution.

In some cases, the issue may be a result of a non-functioning feature or a bug, so reaching out to the support team may be your only solution.

To connect with the Facebook Support team, you can use their official contact page for reporting issues and follow the given instructions. 

In any case, they may be able to provide a quick resolution and help you recover your missing Marketplace messages.

Frequently Asked Questions

If you have further queries regarding Marketplace messages on the Messenger app, here’s a rundown of some frequently asked questions that might help.

Can I Recover Deleted Marketplace Messages on IPhone Messenger?

Unfortunately, you can’t. Whether you or the person on the other end has deleted the chat history, you won’t be able to recover it. 

Even if a group admin deletes your message, it’s gone for good.

However, if you choose to delete the message only for you, the other recipients will still be able to see it.

Can I Find My Missing Marketplace Messages on My Computer?

Yes, you can. Even if you can’t find the marketplace messages on your iPhone, you can most likely access them on your computer as the user interface is different.

Just log in to Facebook and navigate to the Marketplace section. In the right corner, you’ll see a “Message” option containing all your conversations.

Do Messenger Marketplace Messages Disappear Due to Storage Issues?

No, it’s unlikely. Storage issues generally don’t have anything to do with disappearing messages as is the case for regular texts. 

However, software glitches can mess up the Marketplace folder, interfere with the loading of messages, and even delete them.

Can I Save Marketplace Messages so I Won’t Lose Them?

Yes, you can. Both the regular messages and the photos can be saved using the traditional method of screenshots. Or alternatively, you can also download a copy of your data from Facebook and save it to your computer.


Marketplace messages are pretty much ingrained in our everyday life these days, especially for those who buy and sell regularly on Facebook. And when you can’t view your messages, it can be extremely worrying.

While there are some workarounds, there’s no denying that Facebook needs to optimize its messaging system to counter this kind of issue in the future. After all, missing messages can negatively affect businesses as well as delay important deals and negotiations.

Let’s just remain hopeful that Facebook will introduce an improved messaging system soon so we can continue to use Marketplace messages seamlessly and without issues.

Md Sahajahan

Hundreds of questions are asked in Apple support communities every day. But how do you, as someone facing iPhone-related issues, find the most valid answer? I am Sahajahan. You may wonder how a content specialist fits with the iPhone niche. But in truth, my long experience on search queries and strategic approach to solving problems and looking for viable answers is how I serve Techiaid's readers.

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